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Everything we've published, in one list. If you'd rather search than browse, the troubleshooting index has a search box that filters guides as you type.
Family Tree Maker troubleshooting
Free step-by-step fixes. Start at the troubleshooting index.
- All troubleshooting guides
- Won't sync with Ancestry
- Tree file has disappeared
- File is damaged or corrupted — repair guide
- Won't open or closes instantly
- Missing media files — how to relink them
- Photos not showing
- Merging duplicate people
- Running slow on a large tree
- Compacting a tree file properly
- Backing up a tree file, media included
- Restoring from a backup safely
- Can't sign in to Ancestry
- TreeVault not syncing
- Installation error codes explained
- Charts that won't print
- Fixing wrong relationships
- Moving Family Tree Maker to a new computer
Support services
Paid remote help when a guide isn't enough. Overview on the services page.
- All services
- Remote troubleshooting sessions
- One-to-one training
- Tree file repair & data recovery
- Tree cleanup & duplicate merging
- Merging two family trees
- Where Family Tree Maker saves your files
- Family Tree Maker crashes while you work
- Web search returns no results
- Using FamilySearch with Family Tree Maker
- Is your tree file really corrupted?
- Recovering a tree with no backup
- Error messages explained
- How to spot fake support
- Finding and fixing tree errors
- Notes: which ones sync to Ancestry
- Resolving place names and locations
- Exporting one branch of your tree
Family Tree Maker versions
Which edition you own, what still runs, and how to upgrade. Start at the versions index.
- All versions explained: 2017, 2019 and 2024
- Is there a Family Tree Maker 2026?
- Upgrading to Family Tree Maker 2024
- Family Tree Maker 2019 in 2026
- Family Tree Maker 2018: which version you have
Support by state
Remote help, with the record background that shapes each state's trees.
- California — county records before 1905
- Texas — index imports and duplicate cleanup
- Florida — record gaps and scanned media
Family relationships
Working out how people connect. Start at the relationships index.
Company & legal
More troubleshooting guides are being added regularly. If the problem you're facing isn't listed yet, tell us what it is — it helps us decide what to write next.