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Everything we've published, in one list. If you'd rather search than browse, the troubleshooting index has a search box that filters guides as you type.
Family Tree Maker troubleshooting
Free step-by-step fixes. Start at the troubleshooting index.
- All troubleshooting guides
- Won't sync with Ancestry
- Tree file has disappeared
- File is damaged or corrupted — repair guide
- Won't open or closes instantly
- Missing media files — how to relink them
- Photos not showing
- Merging duplicate people
- Running slow on a large tree
Support services
Paid remote help when a guide isn't enough. Overview on the services page.
- All services
- Remote troubleshooting sessions
- One-to-one training
- Tree file repair & data recovery
- Tree cleanup & duplicate merging
Family relationships
Working out how people connect. Start at the relationships index.
Company & legal
More troubleshooting guides are being added regularly. If the problem you're facing isn't listed yet, tell us what it is — it helps us decide what to write next.